Delivery Information

Our cakes are freshly made, carefully decorated and need a little extra care when travelling. To help keep your cake looking its best, local deliveries are arranged by the Cake Box store preparing your order.

Delivery charges are based on the distance between your address and the store. Simply enter your postcode using the checker on any product page to see the delivery options and exact price available to you before placing your order.

If we’re unable to complete your delivery, the Cake Box store preparing your order will usually get in touch to let you know what happens next.

You can also contact the store directly using our Store Locator if you need any further help with your delivery.

You must contact us immediately and will endeavour to rectify the problem. It will become difficult to resolve any issues if you wait more than 24 hours before contacting us.

Our cakes are fragile, especially larger designs, and drivers may need a hand carrying them safely into your home, particularly up stairs or through doorways. We'd really appreciate your help in these moments, as our drivers may not always know how delicate a particular cake is.